Through its affiliate LJP offers compliance, audit, consulting and training solutions for financial service providers, fintech companies, call center and collection companies and banks and financial institutions.
Services offered include:
Fractional compliance services– we offer a part time director of compliance who will handle compliance needs of a company which include compliance monitoring, policy and procedure development, training, audit response and complaint management. These assignments are normally from 15 to 30 hours per month.
Audit- We provide compliance audit services to clients as well as a GAP analysis and assistance in vendor management and oversight. These services include initial audit of the compliance function to determine deficiencies. Services also include periodic audits of specific areas of compliance such as AML, Fair Lending, UDAAP and more. In addition, we can perform a GAP analysis of policies and procedures to determine deficiencies. Additionally, we can provide training on all applicable policies and procedures to mitigate external audit findings. The lender and its vendors will be trained to monitor and react to non-compliant activities. Finally, we assist clients in managing vendor relationships.
Consulting– LJP and its affiliates staff have a number of years of experience in compliance, audit and strategic initiatives regarding the consumer lending business. LJP and staff can act as members of compliance, audit or strategic planning committees as well as the full board. With over 100 years of combined consumer finance experience we can assist boards in management and oversight of these programs.
Training– our Knowledge Management System (KMS) is an internally developed training platform for call center employees as well as for management and executives. The courses are built to be completed in no more than 20 minutes followed by a testing engine, that is optimized to test the knowledge of the employee on the course they just completed. The testing is geared towards ensuring the person understands the training and how it will impact them. The courses are updated as laws and regulations change. We Offer training that is specific to the industry (Consumer lending, financial services, Prepaid and credit cards, Call Center, Lead Generators and More….)